1. Introduction
These Terms & Conditions (“Terms”) govern your use of our website and any purchase of products from ONI Coffee Roasters Limited (“we”, “us”, “our”). By accessing the site or placing an order, you agree to these Terms. Please also review our Privacy Policy, Cookies Policy and Shipping & Returns Policy.
2. Key definitions
- Consumer: an individual acting for purposes wholly or mainly outside their trade, business or profession.
- Products: coffee and related goods offered on our site.
- Business days: Monday–Friday, excluding Irish public holidays.
3. Formation of contract
Your order constitutes an offer to buy. We accept your offer when we send an order confirmation email. If we cannot fulfil your order, we will cancel and refund you.
4. Pricing & payment
- All prices are shown in EUR and include VAT where applicable.
- Shipping fees are shown at checkout (see Shipping & Returns).
- Payment is taken at checkout via our secure provider. We do not store full card details.
- We may correct obvious pricing errors and cancel/refund affected orders.
5. Shipping & delivery
Delivery options, destinations, timeframes and costs are set out in our Shipping & Returns Policy. Delivery times are estimates and may vary due to factors outside our control.
6. Returns & refunds
Your rights and our procedures for returns, exchanges, and refunds are described in our Shipping & Returns Policy. This includes information on the EU consumer right of withdrawal (where applicable) and exclusions for perishable or opened goods.
7. Accounts
- You are responsible for keeping your login details secure and for any activity on your account.
- We may suspend or close accounts that breach these Terms or applicable law.
8. Use of the site
- No misuse: do not attempt to introduce malware, scrape without permission, or overload our services.
- Content is provided “as is” and may change without notice.
9. Intellectual property
All trademarks, logos, text and imagery on the site are owned by or licensed to us. You may not reproduce or use them without prior written permission, except as permitted by law.
10. Liability
- We are not liable for indirect, incidental, or consequential losses.
- Nothing excludes liability that cannot be excluded by law (e.g., for death or personal injury caused by negligence).
- Our total liability for any claim relating to a purchase is limited to the amount paid for the product(s) in question.
11. Events outside our control
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to strikes, carrier delays, adverse weather, or supply issues.
12. Governing law & jurisdiction
These Terms are governed by the laws of Ireland and applicable EU law. The courts of Ireland shall have exclusive jurisdiction over disputes, subject to mandatory consumer protections in your country of residence.
13. Changes to these terms
We may update these Terms from time to time. Changes take effect when posted on this page. Material changes may be notified where appropriate.